VLI believes in dialogue as a tool to maintain a close and transparent relationship with communities.
Alô VLI – It is an open channel of communication between VLI and the community. You can obtain information, send inquiries, make complaints, compliment or register your comment related to the VLI operations on its railways, ports or terminals through 0800 022 1211. The call is free.
VLI also provides a version of the channel for the hearing impaired, under the number 0800 022 12 13.
Check the opening hours:
Monday to Friday: 8am to 6pm
Saturday: exclusive service to the Tourist Train – from 8h to 12h
Braços Abertos (Open Arms):
Braços Abertos is VLI’s visiting program and aims to present to the communities and families of the employees how the company operates and care for the safety and integrity of all those who are close to our ports, railways and terminals.
The program has an annual calendar in specific cities. To participate, you must contact VLI through Contact Us or Alô VLI.